Return and Exchange policy Policy

Return and Exchange Policy

We are working on a Return and Exchange policy. For now, a Return and a Refund are only applicable if the received product is defective.

We go through 3 steps of quality check to make sure the delivered products meet high standards thus, the received product is rarely damaged however if in case the product gets damaged in the delivery process, we provide a full refund for the product.

Return & refund is only available If your order was delivered with the following damages:

  • The fabric is defective
  • The fabric has patches or marks on it
  • The color and image is entirely different from the website

Here's what you should do immediately if you receive a damaged product:

  1. Take a detailed video of unboxing the package, to show how it was delivered.
  2. Please take clear pictures of the same.
  3. Submit your claim with details of the damage, pictures, and videos to pehenkedekh@gmail.com.
  4. Wait to hear back from our team on the next steps.

Important: Minor color differences from the website are not considered as damaged product and are not eligible for return or refund. Because the image on website is created by photography and on RGB color mode. In real print the printer uses CMYK color mode, which is why there are slight color differences as it's get printed on fabric.

To opt for a Return and a Refund (refund only in case of damage), customer has to send an email to pehenkedekh@gmail.com within 48 hours of receiving the item.

Give the following subjects to your email in case you want to opt for Return & Refund:

Subject: Return & Refund for damaged product - Your Name

For example: Return & Refund for co-ord set - Muskan Parmar

Please note: Your first return or replacement is free. After that in case you wish to return your exchanged product or newly purchased product, you will have to bear the pickup and shipping charges (Rs.99/- each).

Once the damage claim is accepted we will send our delivery partner to pick up the product and once we receive the product, your refund will be provided.

No return & exchange will be done on altered product.

The company has all rights to make final decisions on return and exchange.

You can get in touch with us about any issues at our customer support portal by dropping a message on Instagram @pehenkedekh3.

Business Hours

Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Friday. If you need to contact us outside our business hours, please email us at pehenkedekh@gmail.com and we will respond as soon as possible.